A complaint is classified as any written or spoken expression of dissatisfaction with the service we provide. At Rethink Group we take complaints seriously. We aim to:

• Deal with complaints openly, promptly and honestly
• Try to resolve complaints amicably as soon as possible
• Learn from complaints to improve our services

Dealing with your complaint

All our staff will be courteous and helpful. In the unlikely event that you should need to make a complaint please contact in the first instance.

Write: The Data Protection Officer
E-mail: dpo@rethinkgroupltd.com

Should you choose to register your complaint on the telephone; Rethink will endeavour to resolve your complaint immediately. Alternatively, if you opt to write to us with your concerns we will respond promptly, usually within five working days of receipt of your correspondence.

If you are not happy with the response you receive at the first stage, you can request that your complaint be referred to the Division Managing Director who will review any previous decisions and decide if they were fair and reasonable. Again, we will aim to deal with your complaint promptly, within five working days.

The Recruitment and Employment Confederation
15 Welbeck Street
London
W1G 9XT

Department of Business, Innovation and Skills
1 Victoria Street
London
SW10 OET